Ditch the surveys, bash the silos down, and do this right.
Digital storytelling is crucial to the modern era of business. Here’s a three-step plan to making sure you’re doing it right within CX.
Based on working with scores of clients around the world, there are five customer experience competencies you need to embed into the DNA of your business. This is the REAL world approach that integrates the discipline of customer experience into your operation – in a way that will make each competency stick and change how you do work.