Advance your CX Work by Uniting the C-Suite in Their Commitment and Accountability

October 2, 2018

How to Improve CX at Every Level of the Organization Through Personal Responsibility

In lieu of alieu of a regular Daily Dose video, I want to share with you an excerpt from an interview I did this summer with my good friend Laura Ortman—chief customer officer of Equinix—in which we discuss how practitioners from call center representatives to business leaders can impact customer experience in their roles every day. 


7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey
March 22, 2018

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey [PODCAST]

On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.