I recently interviewed three, extremely driven women who are making a big impact in their roles. I’m sharing key takeaways from my interviews with Aisling Hassell, VP of Community Support at Airbnb, Chelsie Rae Lee, Chief Revenue/Customer/Innovation Officer at SnackNation, and Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs.
In this guest post, Niraj Ranjan, CEO & CO-founder of Hiver, describes the five keys to hiring frontline service reps. This is essential, because as I have said before, your front line represents your brand to your customers.
Throughout these uncertain times of the pandemic, I’ve been fortunate to bring you conversations with incredible business leaders, authors, and experts on my podcast, The Chief Customer Officer Human Duct Tape Show, and on LinkedIn Live. These individuals have all had insightful advice and anecdotes to help us think through how to approach current business models and future ones, given how rapidly things are changing in the world. I’ve gathered some quotes and key takeaways from a few of the folks I’ve recently spoken with.
A round-up of a few LinkedIn Live conversations with C-Suite leaders, authors, and experts in their respective fields. These conversations span across a range of industries but tend to have an overarching theme that comes back to the importance of leadership bravery. As we continue to navigate through this pandemic and find new ways of operating our businesses, I encourage you to listen to the interviews below to glean advice that may be useful for you and your organization.