A brief reminder, especially as we’re in the bustling holiday season, that the decisions you make in business, measure the depth of your humanity: your ability to apply that simple Golden Rule. Treat others as you want to be treated.
Welcome to my blog!
What would you like to learn about?
Choose from these categories:
November 26, 2019
Care for Your Employees, So They Can Show Care to Customers
Treating customers with dignity and respect starts with treating employees the same way in order to deliver customer dignity. In today’s video, I discuss the ways in which we must provide tools and support to our employees so they can pay it forward to customers.
November 21, 2019
Years One Through Four: How to Advance and Elevate the CCO Role
Successful CCOs deliberately build a plan of action to include uniting leadership actions and behavior. Here’s what to expect in years one through four and beyond.
November 19, 2019
To Grow, Enable Customers to Achieve Their Goals
Beloved companies grow by proving with their actions that they have their customers’ best interests in mind. They understand that to achieve company goals, you need to–first–enable your clients to achieve their own goals. In this video, I share three case studies that demonstrate the power of starting with customers’ lives.