This summer, I’m taking a bit of a break to prepare exciting new content for you, and in the meantime, […]
Tag: CX
June 28, 2019
4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company [PODCAST]
As a CCO at a young company, how do you assess the work that needs to be done to begin the CX transformation? In this compilation episode, two CX leaders share some tactics and strategies that helped them lay the foundation.
June 14, 2019
How Johnson & Johnson Creates Value for Customers and Employees [PODCAST]
How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.
June 12, 2019
Nurture Customer Rescue Artists
In this Daily Dose I explain why it’s important to hire, develop, and nurture people who are available to customers, who rescue them.
May 23, 2019
How Exemplis Commits to Company Culture and CX Improvement [PODCAST]
In this episode, Aurelia Pollet, VP of CX at B2B2C company, Exemplis, tells us about the company’s impressive culture, and how she’s been supported in her role to lead the its CX into the future.
May 10, 2019
How DHL Became More Customer-Focused, with CCO Scott Allison [PODCAST]
How does a logistics company shift its gears to become more customer-focused? Scott Allison, the Chief Customer Officer of DHL’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.
May 2, 2019
Strategies for CCO Success in Startup Companies with Rosalyn Curato [PODCAST]
Rosalyn Curato, CCO of Alovue shares how her background in finance and education consulting contributes to success in her CCO role at a FinTech startup.
April 5, 2019
How A Legacy Organization Embraces Digital Media to Engage Audiences in a Meaningful Way [PODCAST]
Todd Unger, Chief Experience Officer and SVP of Physician Engagement at the American Medical Association (AMA), shares how he transformed a 170-year-old company’s communication methods into the world of digital.
March 28, 2019
4 Tactics to Building and Managing Customer Success with Allison Pickens [PODCAST]
In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight, a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position.
March 15, 2019
3 Steps to Mapping a Robust Customer Journey with Chelsie Rae Lee of SnackNation [PODCAST]
Chelsie Rae Lee, SVP of Customer Strategy at SnackNation, talks to me about improving employee experience and creating a customer journey map to understand churn.