A discussion on capabilities and quick wins.
All good CX strategy ultimately lands at a trifecta of questions you need to answer.
Think of this in terms of “crawl, walk, run.”
Understanding the four culprits — and five solutions — of your CX strategy.
Companies often focus 3-to-1 on acquisition as opposed to retention, even though retention of customers is cheaper. Then they worry that it’s too late. Is it? Of course not.
The work is difficult, but executable ideas can be yours in under half a minute.
Separate motivation, disjointed metrics and inconsistent customer experiences illustrate a lack of commitment across the silos for treating customers as a key corporate asset.
Get six critical checkpoints for a Chief Customer Officer.