When you begin the customer work, you need to know how closely the reinforced and innate skills of your organization’s Power Core line up with those necessary to drive customer profitability. Knowing your company’s Power Core will connect the dots for you. This knowledge will illuminate why, based on the core of power in your organization, you are able to accelerate some things, but encounter obstacles on other things when it comes to customers.
When the power core is the customer, passion for customers prevails.
Leaders are close to the customer and employees feel that passion, which is theirs to nurture and pass on to the customer.
The company is known in the marketplace to be best for customers.