How do you define and operationalize customer-obsession?

Global General Manager of Customer & Partner Experience Amanda Sachs
April 24, 2018

Microsoft’s Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs [PODCAST]

We’ve made it to 100 episodes! Woo-hoo! In today’s episode, Amanda Sachs, General Manager, Customer & Partner Experience, at Microsoft chats with me about how she has engaged with the organization to translate CEO Satya Nadella’s mantra of “customer obsession” into its operating model, engineering and culture.


January 25, 2018

What’s the Key to a Strong CX Foundation? Be Obsessed with Your Customers [PODCAST]

Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, shares how she built the company’s CX platform and organization from the ground up.