May 9, 2018

How to Effectively Capture the Power of Customer Experience ROI

Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own.

August 28, 2014

Committing to Customer Management

Companies that wire in customer management from the beginning knit the discipline into the organizational DNA. Retrofitting it is always a challenge, especially when strong disciplines of functional excellence exist. Its critical to maintain focus and provide clarity as you move through the activities required to drive the management of customer relationships, profitability and revenue.