Yamini Rangan, chief customer officer at Dropbox, offers strategies that she has employed within Dropbox, that keeps her leaders and C-Suite aligned to the same goals of customer-centricity.
Rekha Weerasooriya, General Manager of Customer Experience Management and People Development at Dialog Axiata, the number one telecommunications provider in Sri Lanka, shares tactics regarding CX management and employee experience development.
In today’s video, I want to talk about telling customer stories by introducing applied anthropology and ethnography into your listening strategy, and most importantly, into your storytelling. Applied anthropology and ethnography take these studies out of the realm of academia and into the world of business and organizations. In doing so, they can be incredibly valuable tools for organizations to understand their customer journeys.
Spring is finally here and that means time to clean and de-clutter! I’ve put together 8 actions that I use with my clients to clarify what a one-company listening path should look like, and how you can efficiently use the information gathered from customer listening, to avoid more clutter in the future.
Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.
Ditch the surveys, bash the silos down, and do this right.
Digital storytelling is crucial to the modern era of business. Here’s a three-step plan to making sure you’re doing it right within CX.
I’ve had more than eight hours of conversations with CX and CCO work leaders through the first 11 episodes of my podcast. What have I learned in those conversations?
How to improve your listening skills — among leadership, towards employees, and from customers — is a crucial skill set if you want to grow your business through customer experience. How do you maximize it, though?
Listening to customers is central to sustained, long-term bottom-line growth. (After all, they buy your products and services.) But how do you do it effectively?