Chelsie Rae Lee and Allison Pickens
June 28, 2019

4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company [PODCAST]

As a CCO at a young company, how do you assess the work that needs to be done to begin the CX transformation? In this compilation episode, two CX leaders share some tactics and strategies that helped them lay the foundation.


Bob Thomas 158
June 20, 2019

Building Culture and Customer and Employee Experience at The YMCA [PODCAST]

We explore improving CX at a large-scale non-profit, specifically at the YMCA (the Y). I chat with Bob Thomas, the first chief experience officer at the Y, who serves the twin cities, the Greater Minneapolis St. Paul area.


Chester Twigg Episode 157
June 14, 2019

How Johnson & Johnson Creates Value for Customers and Employees [PODCAST]

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.


June 6, 2019

The Importance of Closing the Feedback Loop: A Discussion with Dropbox’s CCO [PODCAST]

Yamini Rangan, chief customer officer at Dropbox, offers strategies that she has employed within Dropbox, that keeps her leaders and C-Suite aligned to the same goals of customer-centricity.


Denis Drossart
May 31, 2019

3 Steps to Implementing a Stellar Customer Experience at a Startup [PODCAST]

Denis Drossart, global vice president of Culture & Experience at Selina, shares some tactics and strategies regarding how he’s been able to shape the purpose and culture of this hospitality-disruptive brand.


May 28, 2019

Earn Your Place in the Story of Customers’ Lives

Memory creation is a choice. In every interaction with customers, you can choose how you’ll deliver a memory and if you’ll deliver a memory. The great news is often, that choice comes at no cost. All it requires is that people act on the power they have to deliver that memory. In today’s episode, I explore how to earn a place in the stories of our customers’ lives.


Episode 154 Aurelia Pollet
May 23, 2019

How Exemplis Commits to Company Culture and CX Improvement [PODCAST]

In this episode, Aurelia Pollet, VP of CX at B2B2C company, Exemplis, tells us about the company’s impressive culture, and how she’s been supported in her role to lead the its CX into the future.