May 9, 2018

How to Effectively Capture the Power of Customer Experience ROI

Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own.


Customer Experience ROI - how to grow it image
February 25, 2016

Customer Experience ROI – How to Introduce And Grow It

Honoring “Customers as Assets” connects volume and value to customer experience ROI and growth. Your goal as CCO is to unite the leadership team in delivering one-company customer experiences and connecting the delivery to business growth. This will require the removal of survey score addiction and a shift in leadership thinking.