How Leadership Impacts Customer Service and Experience at Samsung Electronics America
February 13, 2018

How Leadership Impacts Customer Service and Experience at Samsung Electronics America [PODCAST]

Josh Ives, VP of Customer Experience Management and Strategy at Samsung Electronics America, talks to me about what customer experience leadership looks like in a large, multi-service organization like Samsung.


January 25, 2018

What’s the Key to a Strong CX Foundation? Be Obsessed with Your Customers [PODCAST]

Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, shares how she built the company’s CX platform and organization from the ground up.


3 MOST POPULAR EPISODES FROM MY PODCAST: CHIEF CUSTOMER OFFICER HUMAN DUCT TAPE SHOW
November 22, 2017

3 Most Popular Episodes From My Podcast: The Chief Customer Officer Human Duct Tape Show

Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.