Many customers experience anxiety when dealing with service people, and therefore, they avoid these transactions whenever possible. In today’s video, I share the simple ways we can address these fears through our company culture.
In Uganda, women entrepreneurs often experience a vicious no-win cycle. They take out loans with such high rates, short cycles […]
Guest Post by Robert C. Johnson: Robert is co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help […]
Giving people permission and good examples for how to empathize will provide comfort to your customers, and also to your employees who may also feel the pinch.