Hilton Worldwide has 300,000+ employees and dozens of executives. How does one unify that context for customer-driven growth?
A great conversation with Mark Ramsey of Audi on how to drive organic customer growth, how to build a CX team, how to manage both B2B and B2C commitments, and much more.
Jeanne appeared on the MarketingSmarts podcast in early April 2016 to discuss the value of building your business organically through customer experience. And she also reveals her soon-to-be-released podcast!
The role of the Chief Customer Officer is to unite leaders and the organization in building a one-company version of their customer journey.