On today’s Daily Dose, I want to talk to you about how to suss out potential roles/positions that comes across your desk. Here are 5 key steps to seeing if the job description and role is right for you and truly focused on transformation.
Should you stay or should you go?
What relationships do you need to build to rise up a CX chain?
How a relationship with the rest of the C-Suite can drive business outcomes quickly.
Interesting to see how other, more traditional department heads are now transitioning into CCO work.
Catherine, a VP in the Ad/Commerce space at Google, has held similar roles at Citrix and DocuSign. She brings a wealth of experience to this episode.
A new report from Talecco.
Digital completely shifted retail, and experience replaced product. What does that mean for a CX leader, tho?
Lessons from designing the experience at places as varied as the Calgary Stampede and a radiology clinic.
Defend the customer, not the process.