An interesting discussion on how a CCO role evolves across a half-decade.
The attributes of decision-making from CEOs who understand the need for customer-driven growth.
What qualities does it take to be a head of customer experience or CCO? And if you’re looking to hire one, what do you need? Jeanne Bliss explains.
What the CCO needs most is someone at the highest levels to collaborate with. Someone who is willing to step in and course-correct the action when it stalls. And it will stall. That’s a built-in component to any work that challenges the status quo, which is what the CCO role is meant to do.
This partnership will become the cornerstone for achieving the optimum benefit from your investment in a CCO. When the collaboration is optimized, this partnership will create a nimble and realistic approach to changing the organization.