Today, leaders in just about every industry understand that improving customer experience is essential for ease of customer interactions, reputation […]
Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said, […]
On today’s Daily Dose, I want to talk to you about how to suss out potential roles/positions that comes across your desk. Here are 5 key steps to seeing if the job description and role is right for you and truly focused on transformation.
Since I’ve received so many thoughtful comments and questions especially about the work of leading the experience practice in various organizations, I wanted to share a few of my favorite lessons that I’ve gleaned over the years.
Do you define your journey based on customer needs or silo objectives? And how do you work with your leadership team to make sure they buy into your customer journey stages, so that you can work hand-in-hand to execute upon them. In today’s episode of “Jeanne Bliss’ Daily Dose…of Reality,” I explore.
I’ve put together a set of 11 tactical statements to help you assess whether your company needs a chief customer officer to advance customer-driven work.
Should you stay or should you go?
What relationships do you need to build to rise up a CX chain?
How a relationship with the rest of the C-Suite can drive business outcomes quickly.
A new report from Talecco.