On today’s Daily Dose, I want to talk to you about how to suss out potential roles/positions that comes across your desk. Here are 5 key steps to seeing if the job description and role is right for you and truly focused on transformation.
Since I’ve received so many thoughtful comments and questions especially about the work of leading the experience practice in various organizations, I wanted to share a few of my favorite lessons that I’ve gleaned over the years.
In this vlog, I outline 4 customer experience potholes to avoid, things that get in the way from leading a transformation and from making traction. Click through and fill out the form to get the full video of 10 potholes.
Interesting to see how other, more traditional department heads are now transitioning into CCO work.
Anne Herman has a little over 2,000 people in her headcount space, across four continents. How does she manage that?
The media segment is beginning to embrace the CCO as a role, and now we get to speak with one!
A strong customer-driven growth engine will boost your revenue, and this has been proven by research consistently.
A long year awaits. Are you ready to hit your targets?
In preparation for the CCO Forum 2017: why exactly does your business need a CCO?
In 2017, you’ll earn the right to do the work towards customer-driven growth. But how will you get there? These assets will begin the journey.