What to expect as more industries, verticals, and team embrace CX.
Most CEO’s no longer need to be convinced of the importance of retaining customers and developing relationships with profitable customers. What’s on their mind is how to accomplish this feat inside their organizations. Take stock of where your company is today in managing collective cross-silo work.
Before you rush out and hire a Chief Customer Officer, take stock of where your company is today in managing collective cross-silo work. Then decide if these actions are being managed with reliability.
Chief Customer Officer job description includes cross-company agreements, accountability, metrics, and a unified customer experience approach. Utilize this job description as the starting point for your Chief Customer Officer role and modify it as necessary for your organization.