March 24, 2015

Take the Cross Silo Assessment and Get 11 Implementation Tips

Most CEO’s no longer need to be convinced of the importance of retaining customers and developing relationships with profitable customers. What’s on their mind is how to accomplish this feat inside their organizations. Take stock of where your company is today in managing collective cross-silo work.

The Chief Customer Officer Job Description
May 8, 2012

The Chief Customer Officer Job Description

Chief Customer Officer job description includes cross-company agreements, accountability, metrics, and a unified customer experience approach. Utilize this job description as the starting point for your Chief Customer Officer role and modify it as necessary for your organization.