Guest post by Chip R. Bell: What’s wrong with soliciting evaluative customer feedback? It is a piece of superstitious corporate behavior built on myths. Chip examines these myths and how to overcome them.
Aisling Hassell, the global head of customer experience for Airbnb, joins me on the 8th episode of my podcast. We talk a lot about scaling — both culture and customer experience — as well as navigating one’s career path.
Is your CEO serious about driving the customer agenda? Answer twelve questions to find out. This post is part of the Blog Carnival for Customer Experience Professionals Association’s (CXPA) “Customer Experience Day.”