Make Mom Proud companies proactively build bridges for customers, both inside their company and with external partners. They get rid of that “Bermuda Triangle” moment that happens in the handoff between silos and partners: pulling together rather than working separately boosts everyone up. In this episode of “Daily Dose,” I share a customer example and talk about how companies should unite to deliver a better experience.
Are your internal-facing departments, such as legal, aligned with your customer-facing departments? Does your organization demonstrate trust in your customers, the way you expect them to trust you? In this episode of Daily Dose, I explore the importance of uniting both internal and customer-facing departments so that you provide the best experience for your customers.
As I’ve been doing more episodes of my customer experience podcast, I’m increasingly hearing more stories about omni-channel collaboration and […]
It’s the clearest strategy to really start seeing big wins.
Learning from some of the most innovative CX practitioners worldwide.
How a relationship with the rest of the C-Suite can drive business outcomes quickly.
Interesting to see how other, more traditional department heads are now transitioning into CCO work.
Alignment of senior decision-makers is key.
Is this ** the ** skill CCOs need in 2017 and beyond?
Horse racing actually can teach many B2B marketers, CCOs, and event planners a whole host of lessons.