How to Improve Listening Skills for Customer Growth
April 27, 2016

How to improve listening skills for customer growth

How to improve your listening skills — among leadership, towards employees, and from customers — is a crucial skill set if you want to grow your business through customer experience. How do you maximize it, though?

June 26, 2014

CX Competency 3: Customer Listening

Every day customers tell you about what’s broken and what’s getting in the way of their wanting to do more business with you.

Every day thousands of comments and feedback come in through your company pipes. But are you tracking it, prioritizing it and attaching accountability by area to the problems?