Ditch the surveys, bash the silos down, and do this right.
How to improve your listening skills — among leadership, towards employees, and from customers — is a crucial skill set if you want to grow your business through customer experience. How do you maximize it, though?
Listening to customers is central to sustained, long-term bottom-line growth. (After all, they buy your products and services.) But how do you do it effectively?
Every day customers tell you about what’s broken and what’s getting in the way of their wanting to do more business with you.
Every day thousands of comments and feedback come in through your company pipes. But are you tracking it, prioritizing it and attaching accountability by area to the problems?