Culture Change Videos


(Some of my “bag of groceries”)

flatgroceries-1As I mentioned on the CCO Coaching page, I’m 100% Italian, and grew up with two very Italian grandmas, both of whom I don’t think ever sat down with us at the dinner table. They hovered behind everyone’s chairs with plates of food, never wanting anyone to go away hungry. That behavior continued at the front door, where they wouldn’t let us ever walk away without a bag full of groceries.

When you connect with me, you’ll always get my version of that bag of groceries…extra service, extra information, extending time and calls when you need it. Your work is my work. What you sweat over, I sweat over. I’ve walked in your shoes and I know what this work and journey means to you. And I’ll be there with you every step of the way.

Here are the most recent tools I’ve assembled for you. My treat. I’ll keep on adding more as they are developed. As always contact me to let me know how I can help.

— Jeanne


When we launched the book I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad we built a series of illustrated videos and training videos. I share them with you here as tools you can use to help you evolve your culture. Use these videos with the book to engage leaders and your organization on what it means to make decisions like the beloved and prosperous companies.

We also developed I Love You More than My Dog daily huddle cards. Contact Jeanne if you’d like to know more about those cards, which are very effective with frontline facing organizations.

Are you part of the story of customers’ lives? Something I learned from my Dad.

Is your company ‘beloved’?

Decide to Believe.

Decide with Clarity of Purpose.

Decide to Be There.

Decide to Be Real.

Decide to Say Sorry.

Your Journey to Becoming Beloved & Prosperous