October 1, 2013 Defining the CEO Customer Commitment Is your CEO serious about driving the customer agenda? Answer twelve questions to find out. This post is part of the Blog Carnival for Customer Experience Professionals Association’s (CXPA) “Customer Experience Day.” Read Full Post
September 26, 2013 Do You Have a Service Magnet? A service magnet is a gesture that helps your customers and draws them to you. What can you do to let customers know of your sincerity to serve them? Read Full Post
September 24, 2013 How Experience Reliability Gives You a Story to Tell in Social Media Your experience reliability is what gives your customers a story to tell in social media. That means reliability in the quality of your people, your processes and cycle times. Read Full Post
September 19, 2013 The Prosperity of Beloved Companies When you having a clear path for decision-making, it drives both financial prosperity and prosperity of the human spirit. Employees stay and become more valuable.Customers become the army that grows the beloved company’s business. Read Full Post
