May 15, 2018

Mama’s Manners: A Guest Post by Chip Bell

In this guest post by Chip R. Bell, Chip shares lessons learned from his mother that have guided his career in customer service. A key lesson here is that others deserve your best, and that belief should be demonstrated in how your customers are served. Make all your customers want to say, “Your mama would be proud.”


Author of The Nordstrom Way: What Makes a Make Mom Proud Company
May 8, 2018

Author of The Nordstrom Way: What Makes a Make Mom Proud Company

Robert Spector learned about the importance of customer service working alongside his parents at their butcher shop in New Jersey at 13 years old. In today’s post, Robert shares how his mother valued customer service, the impact it had on their family, and the sacrifices she made so the family business could succeed.


What Makes Customers Unhappy
January 18, 2017

What Makes Customers Unhappy? Avoid These 3 Pitfalls

Better customer experiences equal happier customers. And happier customers are what carries business forward. They buy more, buy more often, and share their experiences with others. Though keeping customers happy is important, it isn’t always an easy task.