April 23, 2019

How to Evaluate CCO Positions: 5 Steps to Ensuring the Right Fit

On today’s Daily Dose, I want to talk to you about how to suss out potential roles/positions that comes across your desk. Here are 5 key steps to seeing if the job description and role is right for you and truly focused on transformation.


March 26, 2019

How to Grow as a CCO: 5 Lessons in Leadership

Since I’ve received so many thoughtful comments and questions especially about the work of leading the experience practice in various organizations, I wanted to share a few of my favorite lessons that I’ve gleaned over the years.


November 29, 2018

CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members [PODCAST]

How do you make health care more personal and customer-focused? Antoinette Taranto, Chief Customer Officer at The Colorado Department of Health Care Policy and Financing shares some strategies and tactics employed to engage their members.


CX Wisdom You Need to Know From 6 Leaders in B2B Organizations
March 28, 2018

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations [PODCAST]

In today’s podcast episode, you’ll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work.


7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey
March 22, 2018

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey [PODCAST]

On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.


March 16, 2018

Leadership Engagement: 8 Actions to Increase CCO Success

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.


8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask
March 2, 2018

8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask

Are you considering applying for the role of Chief Customer Officer (CCO)? Here are 8 thought-provoking interview questions you should review, along with a few other resources to help you prepare.


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.