How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations
March 28, 2018

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations [PODCAST]

In today’s podcast episode, you’ll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work.


7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey

March 16, 2018

Leadership Engagement: 8 Actions to Increase CCO Success

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.


8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask
March 2, 2018

8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask

Are you considering applying for the role of Chief Customer Officer (CCO)? Here are 8 thought-provoking interview questions you should review, along with a few other resources to help you prepare.


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.


Pacific Gas & Electric's Community Support Shows They Care and Put Customers First
December 1, 2017

Pacific Gas & Electric’s Community Support Shows They Care and Put Customers First

After wildfires ravished many Northern California neighborhoods this past October, Pacific Gas and Electric Company (PG&E) took action to support its customers affected by the devastation. PG&E showcased its character and values through positive actions that support its community.


Drive Customer Growth Through Mission Statement
November 17, 2017

Are You Using Your Mission Statement to Drive Customer Growth?

How does your company incorporate its mission statement or clarity of purpose? Your clarity of purpose must guide operating decisions; it needs to be crafted with the customers’ journey at its core.


CX Transformation _ how CCO can thrive
February 11, 2016

How a CCO Thrives During CX Transformation

The role of the Chief Customer Officer is to work with leaders to provide proof that they are committed to CX transformation and improving customers’ lives. You must move beyond the customer manifesto and hep them translate commitment into actions that employees will feel proud to follow.


February 4, 2016

Quickly Accept Accountability When Things Go Wrong

The role of the CCO is to unite the organization in building a one-company version of their customer journey. This includes knowing what to do when things go wrong and accepting accountability to repair the emotional connection with your customer.