November 29, 2018

CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members [PODCAST]

How do you make health care more personal and customer-focused? Antoinette Taranto, Chief Customer Officer at The Colorado Department of Health Care Policy and Financing shares some strategies and tactics employed to engage their members.


October 16, 2018

4 Customer Experience Potholes to Avoid

In this vlog, I outline 4 customer experience potholes to avoid, things that get in the way from leading a transformation and from making traction. Click through and fill out the form to get the full video of 10 potholes.


How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations
March 28, 2018

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations [PODCAST]

In today’s podcast episode, you’ll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work.


7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey

March 16, 2018

Leadership Engagement: 8 Actions to Increase CCO Success

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.


8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask
March 2, 2018

8 Thought-Provoking Interview Questions Every Chief Customer Officer Candidate Should Ask

Are you considering applying for the role of Chief Customer Officer (CCO)? Here are 8 thought-provoking interview questions you should review, along with a few other resources to help you prepare.


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.


Pacific Gas & Electric's Community Support Shows They Care and Put Customers First
December 1, 2017

Pacific Gas & Electric’s Community Support Shows They Care and Put Customers First

After wildfires ravished many Northern California neighborhoods this past October, Pacific Gas and Electric Company (PG&E) took action to support its customers affected by the devastation. PG&E showcased its character and values through positive actions that support its community.


Drive Customer Growth Through Mission Statement
November 17, 2017

Are You Using Your Mission Statement to Drive Customer Growth?

How does your company incorporate its mission statement or clarity of purpose? Your clarity of purpose must guide operating decisions; it needs to be crafted with the customers’ journey at its core.