Jeanne Bliss helps leaders get the
customer on the strategic agenda, redirecting
priorities and creating transformational changes to the
brands’ customer experience. She has driven
achievement of 95 percent loyalty rates, changing
customer experiences across 50,000-person
organizations.
Jeanne’s passion for customers is a blend of her Italian
heritage and the serendipitous circumstances which
brought her to Lands’ End, Inc in the Wisconsin
farmlands in 1983 where she reported to the company’s
founder and executive committee as leader for the
Lands’ End customer experience. She was Senior Vice
President of Franchise Services for Coldwell Banker
Corporation. Jeanne served Allstate Corporation as its
chief officer for customer satisfaction & retention. She
was Microsoft Corporation’s General Manager of
Worldwide Customer & Partner Loyalty. At Mazda Motor
of America she initiated the brand’s customer retention
effort.
Now managing partner of CustomerBLISS, Jeanne
coaches leaders to wrap their company’s
focus around customers and customer
profits. |
