Make Your DNA Revolve Around Customers.
Becoming a ‘Customer’ Company
“Customer” companies have a remarkable capacity to
blend agendas across the organization to deliver a
coordinated and meaningful experience to customers. to
customers Most companies want to get there Few arrive at the destination.
Jeanne Bliss puts her 25 years as customer leader to
work to help you find the right path for your organization.
Audiences receive practical advice and actions and
ideas for how to reset how they work together to make
customers the priority of the business.
The 5 Habits of Beloved Companies
Beloved companies transcend the regular practices of
commerce and create an emotional connection with their
customers. In this keynote, learn the 5 habits that set
the beloved companies apart. Learn how they use them
actively to define the intent and motivation of your
business. Filled with examples of the companies that customers love and employees love being part of; this
keynote gives you a lens through which to compare and
contrast your organization’s purpose and intent for your
customers. With its customized content, it gives you a
kick-start to understand where you excel and where the
work lies inside your organization.
Deliver Experiences Customers DESIRE!
Using her background as one of the architects of the Lands’ End
customer experience, Jeanne Bliss builds a customized presentation
using your existing customer experience; examining it through her lens
of customer desire and memory creation. She then prods the audience
to evaluate, probe and deliver the ‘aha’ of what it takes to move from
the experience you’re delivering today to one customers truly desire.
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