Frequently, the most challenging part of this work is managing expectations about the scale of the work to driving the company together to manage customer relationships and profitability. Then there's the matter of gaining alignment about just how much you've done and how much there is left to do.
The Reality Check Audit is meant to help you with this challenge. It is comprised of 56 questions covering seven dimensions necessary to build a customer ecosystem inside your corporate machine. These dimensions are leadership, customer listening, metrics, accountability and taking action, unified customer experience, enabling service delivery, and motivation and recognition.
Take the Reality Check to Find Out How Much Rock-Pushing You've Got Ahead of You.
Fill out the form below and we will send you a downloadable PDF of the Audit with our compliments . (It also appears in its entirety in Jeanne Bliss's book, Chief Customer Officer.) Think of this Audit as your "to do list." It's a great way to get the lights turned on inside your corporate machine on how much work this "customer stuff" takes. Use it to set expectations and to plot out your priorities.
|
