This is an audit I conduct with my clients at the beginning of each coaching engagement to determine how much work has been completed in each of the five competencies. I encourage you to use this audit as a tool to clarify the CCO role as guiding the company to build out these competencies, and to clarify what you can achieve by embedding the five competencies into how you operate your business.
Please answer the following questions to help me identify the stage of customer growth you are working in. If your results suggest that you are “early” in some activities within the competencies, you are in good company. The early stage is in many cases the outcome of silos working hard (even after many years of survey work or focus)—but working hard separately. That is why the five competencies are powerful . . . because they create an engine to unite leaders and your organization.