Corporate Culture is the competitive advantage of organizations who realize that becoming beloved and prosperous goes beyond delivering quality products and services. The people in their organizations take ownership for customers. They have clarity for what they are accountable for regarding customer treatment, experiences and management. They understand the importance of customer experience. Most importantly, they thrive in an environment and culture which enable those things to occur. These solutions and products are designed to support your journey of customer culture transformation. They will help you to become “beloved.” To learn more, Contact Jeanne.
Build and Sustain Momentum. Keep the Customer Top-of-Mind.
Your constant reinforcement drives culture transformation.
To sustain the momentum, employees need periodic inspiration and support. Ongoing reflection, dialogue, shared experiences, and reinforcement activities result in trusting relationships that promote better teamwork, higher morale, and unity in improving the customer experience. These tools are designed to support leaders guiding the way.
|
Culture Kick-Start:
45 Cards to Change Your Culture Please note, the Culture Kick-Start cards will be mailed separately. Content for 45 Meetings, Morning Huddles or Team Exercises. Adapted from the challenge questions and 45 case studies from Jeanne’s book, “I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad, ” this kit provides you with enough content for 45 team meetings, morning huddles or group exercises. We know that you’ve got precious time in your team meetings and frequently struggle to find content that will have an impact. Each card is like receiving a coaching call from Jeanne with 30-90 minutes of content to encourage discussion and advance your customer culture. These Cards Prompt Engagement And Action Through:
|
Order Culture Kick-Start:
45 Cards to Change Your Culture Please note, the Culture Kick-Start cards will be mailed separately. $100.00
|
|
BELIEVE "In a Box":
Nurture a Culture of Belief Shared by the Beloved Companies Take Your Team Through this Workshop to Create a Culture of “Belief.” In the beloved companies, “belief” is the cornerstone of their relationships. They believe their customers. And they believe their employees. By deciding to trust customers, they are freed from extra rules, policies and layers of bureaucracy that create a barrier between them and their customers. And by deciding that employees can and will do the right thing, second-guessing, reviewing every action, and the diminishing ability of employees to think on their feet is replaced with shared energy, innovation, and a desire to stick around. This is a workshop to cement the importance of belief in your organization. It will guide you in making decisions and taking actions guided by your intent to believe. This comprehensive “kit” – which includes diagnostics, video,activities and tools -- is designed to allow leaders of new and experienced service providers in any sized organization to guide their team through a 2 to 3 hour- discovery session that “tees up” your journey to DECIDING TO BELIEVE. This Decision Box will help you…
Materials:
|
Order BELIEVE "In a Box":
Nurture a Culture of Belief Shared by the Beloved Companies $300.00
|
So many companies want to know,
“How do we achieve a state of being loved by customers?”
The tools assembled here will take you on a journey to discover the story of the culture of your company. They will help you evaluate your current decision making. They will help you to understand how your decisions compare with companies growing and prospering because of the bonds they have with customers and employees. And they will help you to adjust your course, if your course needs changing.
Helping you reconfigure how your company or department makes decisions that impact customers and employees is what I want to provide you here. It’s one of the best ways I know to help you become beloved.
A ten question high level snapshot of how close you are to being a “beloved” company.
(My treat)
Do You Make the Five Decisions of Beloved Companies?
An introduction to the five decisions of beloved questions and an online diagnostic to determine your performance in each.
Answer the 50 questions to reveal how you are seen from the outside looking in. Evaluate your company decisions to determine how close or near you are from becoming a company that earns devoted customers, devoted employees, and business growth.
(My treat)
Culture Improvement Tools
How you deliver the goods, prepare your people, and respond to customer needs – all of these actions are the outcomes of decisions, choices that you’ve made inside your company.
Are your decisions reflecting what you intended and what you stand for? Are you building trust or strengthening relationships with your customers and employees? Are you clear on your promise? Are you working on your flexibility to respond to customers when and how they need you? Is your staff prepared to solve customer issues and wow them back again? Begin here with our first tools that support the fundamental decision making that creates beloved and prosperous companies.
Decide to Believe
“We trust our customers. We trust those who serve them.”
Inside the beloved companies, they decide to believe. They believe their customers. And they believe their employees. By deciding to trust customers, they are freed from extra rules, policies and layers of bureaucracy that create a barrier between them and their customers. And by deciding that employees can and will do the right thing, second-guessing, reviewing every action, and the diminishing ability of employees to think on their feet is replaced with shared energy, innovation, and a desire to stick around.
|
Guidelines to Believe In Tool
The “everyday” companies believe rules are necessary for employees to live by. Beloved companies, in contrast, believe rules can be confining. Instead, they find a few simple guidelines to create ownership, freedom and creative involvement in employees. Use the “Right Rule Tool” to determine how to guide your business. |
Order Guidelines to Believe In Tool
$10.00
|
|
Hire Partners Tool
Put your selection process to the test: is it rigorous enough to give you the freedom to trust who you hire? This tool provides a process and a set of helpful questions to help you DECIDE TO BELIEVE your employees from the get-go! |
Order Hire Partners Tool
$10.00
|
Decide with Clarity of Purpose
“Our iron-clad integrity and clarity guides the direction of our decisions.”
Beloved companies take the time to be clear about what their unique purpose is for their customers lives. In decision making, they align to this purpose, to this promise. Clarity of purpose guides choices and unites the organization. It elevates people from executing tasks to delivering experiences customers will want to repeat and tell others about.
|
Hire For Culture Fit Tool
Beloved companies who DECIDE WITH CLARITY OF PURPOSE understand the importance of selecting not only qualified employees, but employees who “fit.” This tool provides a process and suggested interview questions and techniques to hire for cultural fit…and for life! |
Order Hire For Culture Fit Tool
$25.00
|
Training Videos and Audio Messages to Assist You
CustomerBLISS offers audio and video to introduce the Five Decisions of Beloved companies – or reinforce them in your work long after training or workshops have ended. These resources maximize your investment by increasing application on the job.
Introduction Videos:
What it Means to Be a Beloved & Prosperous Company.
These first videos introduce the idea of becoming a beloved and prosperous company. They introduce and reinforce for your team or organization, that today, the customer is in control of the story about you in the marketplace. And that you must “earn the right” to that story by delivering an experience they want to repeat and tell others about.
What's the difference between an "everyday" company and a "beloved" company?
What’s Different About A Company that is Beloved and Prosperous? The angst they put into decision making and to honor employees and customers, which makes them grow and prosper. Watch Jeanne Speak >>
(My treat)
“What’s the impact of being a beloved and prosperous company?”
What’s The Impact of Being a Beloved and Prosperous Company? The decisions of beloved companies deliver financially as well as create prosperity of the human spirit. Employees stay and become increasingly valuable to the business. Customers become the army that grows the company for them. Watch Jeanne Speak >>
(My treat)
Culture Improvement Training Videos:
Embedding the Five Decisions of Beloved Companies Into Your Culture.
I know that your lives are busy, and sometimes you just need a booster shot of learning! We have created affordable video-based training that will engage, educate, and motivate you to decide to become beloved and prosperous.
Each video is about 7 minutes of insights, new information, compelling anecdotes of two companies that know what it takes, and advice on how to get started creating and sustaining a customer culture. Each video also comes with a free downloadable tool to help you and your team start your work immediately.
|
Decide to Believe
Decide to Believe Video and Culture Tool. |
Order Decide to Believe
$25.00
|
|
Decide with Clarity of Purpose
Decide with Clarity of Purpose Video and Culture Tool. |
Order Decide with Clarity of Purpose
$25.00
|
