PROBLEM SOLVING AND CUSTOMER EXPERIENCE TRANSFORMATION IN THE AUSTRALIAN POSTAL SYSTEM WITH CCO CHRISTINE CORBETT

CX Leadership with Google's Catherine Courage
January 3, 2018

Best of the Podcast: How to Create A Path for CX Leadership with Google’s VP of Ads and Commerce UX [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.


December 29, 2017

Best of the Podcast: The Process of CX Hiring and Transformation at Volkswagen Group Australia [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason transformed CX at VW Australia and the extensive hiring process he went through.


DEFINING THE CX ROLE IN A MISSION-FOCUSED COMPANY WITH LYFT’S VP OF CUSTOMER EXPERIENCE AND TRUST
December 19, 2017

Best of the Podcast: Defining the CX Role In A Mission-Focused Company with Lyft’s VP of Customer Experience and Trust [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Mary Winfield, the VP of Customer Experience and Trust at Lyft. Mary shares the leadership qualities that helped her advance the work in her position and how she defines the CX role in a mission-centered company.


December 12, 2017

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation – CB81 [PODCAST]

How do you drive customer experience transformation in the highly regulated financial industry? In this episode, I talk to Isabella Lau, CCO of Manulife Hong Kong about the emerging expanded CMO/CCO role, and how operational and marketing leadership skills can help you succeed in this position.


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.


Transform Your Company Culture from Product-Driven to Customer-Driven