May 16, 2018

Inspire a Customer Service Mentality In Your Organization

Maintaining a “customer service mentality” in the marketplace has to first begin with leaders and the behaviors that they themselves exhibit. That gives the organization—throughout the organization—the ability to act and model that behavior. And this is not just limited to those on the front lines caring for customers in distress.


8 Steps to Help De-clutter and Re-think Your Customer Listening
April 27, 2018

8 Steps to Help De-clutter and Re-think Your Customer Listening

Spring is finally here and that means time to clean and de-clutter! I’ve put together 8 actions that I use with my clients to clarify what a one-company listening path should look like, and how you can efficiently use the information gathered from customer listening, to avoid more clutter in the future.


6 ACTIONS TO BUILD A COMPANY THAT WOULD MAKE YOUR MOM PROUD