Think of this in terms of “crawl, walk, run.”
Here come the chatbots! (And, hopefully, better goal planning.)
Remember: this cuts two ways. You want to prevent customer defection, but also prevent employee defection.
A visual way to get executives to care more about customer retention issues.
There’s power in all that supposed ranting.
Guest Post By Kathy Yoo Kathy Yoo is a creative writer and currently writes content on behalf of KOVA Corporation. […]
I’ve had more than eight hours of conversations with CX and CCO work leaders through the first 11 episodes of my podcast. What have I learned in those conversations?