Forget Customer Feedback
July 13, 2016

Forget Customer Feedback!

Guest post by Chip R. Bell: What’s wrong with soliciting evaluative customer feedback? It is a piece of superstitious corporate behavior built on myths. Chip examines these myths and how to overcome them.



Customer Experience Competencies II
May 19, 2016

The most important thing to know about customer experience competencies

If you want your business to scale up as a customer-driven growth engine, you need to understand the customer experience competencies that I’ve worked for three decades to shape. Here’s a quick primer in conjunction with CX Week 2016.