In Uganda, women entrepreneurs often experience a vicious no-win cycle. They take out loans with such high rates, short cycles […]
This will make you laugh — while also helping you understand the critical importance of customer relationships in the modern business ecosystem.
Ditch the surveys, bash the silos down, and do this right.
Digital storytelling is crucial to the modern era of business. Here’s a three-step plan to making sure you’re doing it right within CX.
Guest post by Chip R. Bell: What’s wrong with soliciting evaluative customer feedback? It is a piece of superstitious corporate behavior built on myths. Chip examines these myths and how to overcome them.
I’ve had more than eight hours of conversations with CX and CCO work leaders through the first 11 episodes of my podcast. What have I learned in those conversations?
The work is difficult, but executable ideas can be yours in under half a minute.
We focus a lot on customer acquisition. But what about the other side?
How do you move from ‘conceptualizing CCO work’ to ‘actually executing on CCO work?’ Here’s a simple path.
If you want your business to scale up as a customer-driven growth engine, you need to understand the customer experience competencies that I’ve worked for three decades to shape. Here’s a quick primer in conjunction with CX Week 2016.